KINGVELO Return and Exchange Policy
This policy governs the return, exchange and refund procedures for all orders placed through KINGVELO, in accordance with applicable international e-commerce laws and regulations.
All returns must be pre-approved by KINGVELO customer service prior to return shipment of the item.
1. Return Window
We accept returns or exchanges for most items within the following timeframes:
| Category | Time period | Provision |
General Returns (Change of Mind) | 30 days | Counted from the date of successful delivery. Subject to the 15% Restocking Fee (Section 3.C). |
| EU/EFTA exceptions | 30 days | For customers in the European Union/EFTA exercising their statutory right of withdrawal. The 15% Restocking Fee is waived for this category (Section 4). |
| Defective/Wrong Item | 30 days | Must be reported within 30 days of receipt for any verified manufacturing defect or shipping error. |
2. Conditions of Eligibility for Return
To be accepted, all returned items must meet the following criteria:
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3. Return Procedures and Fees
| A. Return Authorization |
1. Contact Customer Service: Customers must contact KINGVELO via email at cs@kingvelo.com to request a Return Merchandise Authorization (RMA). 2. Verification: Please include the order number, details of the item you wish to return, and the reason for the return. Requests without a previously issued RMA number will not be processed. |
| B. Responsibility for Return Shipping Costs |
The cost of returning goods to Indonesia is entirely the customer's responsibility, unless the return is due to a shipping error on the part of KINGVELO (for example, incorrect or defective goods that have been verified). |
European Union & EFTA (Right of Withdrawal) For customers in the EU and EFTA, we comply with Directive 2011/83/EU on Consumer Rights. We confirm that the original standard shipping cost is refundable under the Right of Withdrawal. However, consistent with EU regulations, the direct cost of returning the goods (return shipping costs) remains the responsibility of the consumer.
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| C. Restocking Fee |
A 15% Restocking Fee will be deducted from the refund amount for all General Returns (Change of Mind). This fee covers the costs of inspection, processing, repackaging, and any non-refundable payment processing fees incurred by KINGVELO.
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After the goods are received and successfully inspected by the KINGVELO inspection team in Indonesia:
- Processing Time: Refunds will be processed within 7–10 business days after the inspection is completed.
- Original Shipping Costs
Refunds for the original shipping cost paid at checkout are handled as follows:
| Return Reason | EU/EFTA Customers (Right of Withdrawal) | Customers outside EU/EFTA (US, Canada, etc.) |
| Change of Mind (General Return) | REFUNDED (Standard shipping rate only). | NON-REFUNDABLE. |
| KINGVELO Error (Defective/Wrong Item) | REFUNDED FULLY. | REFUNDED FULLY. |
- Refund Method: Refunds will be credited to the original payment method used at checkout, less any applicable Restocking Fees.
- Exchange: If the exchange is approved, we will send a replacement item after the original returned item is received and inspected.
A. Indonesia (Main Reference Law) As an entity established in Indonesia, KINGVELO is subject to Law Number 8 of 1999 concerning Consumer Protection (UUPK). B. European Union & EFTA (Right of Withdrawal) For customers in the EU and EFTA, we comply with Directive 2011/83/EU on Consumer Rights. We confirm that the original standard shipping cost is refundable under the Right of Withdrawal. C. United States (US) and Canada Our 30-day policy provides strong protection and confidence for customers in these regions, exceeding standard industry practice. |
KINGVELO Customer Service
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