Payment Policy
At KingVelo, we prioritize the security and transparency of every transaction. To ensure a safe shopping experience for our global customers, all payments on our website are processed through PayPal.
1. Accepted Payment Methods
We exclusively use PayPal to process all transactions. You can pay securely using:
- PayPal Balance: Direct payment from your linked account.
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover (processed via PayPal).
- Guest Checkout: In supported regions, you can pay with your card via PayPal without needing a PayPal account.
2. Transaction Currency
All prices, shipping fees, and transactions are listed and processed in United States Dollars (USD). If your local currency is not USD, PayPal will automatically handle the currency conversion based on their current exchange rates at the time of purchase.
3. Payment Security & Compliance
Your financial information is never stored or shared with KingVelo. PayPal uses industry-leading encryption and fraud prevention tools. Our checkout process is fully PCI-DSS compliant to ensure your data remains protected 24/7.
4. Shipping Fees & Taxes
The total amount displayed at checkout includes the product price and shipping fees. Please note:
- Import Duties & Taxes: Any local customs duties or import taxes are NOT included in the purchase price and must be paid by the buyer to the courier upon delivery.
- Flat-Rate Shipping: Standard shipping costs are calculated based on weight and destination at the checkout page.
5. Contact Information
If you experience any issues during the payment process, please contact our support team:
KingVelo Support
Address: Living Plaza, North Building, Jl. Brigjen Darsono 2nd Floor, Sunyaragi, Kec. Kesambi, Kota Cirebon, Jawa Barat 45132, Indonesia
Email: cs@kingvelo.com
Operating Hours: Mon - Fri / 09:00 - 17:00 (GMT+7)
