Payment Policy
At KingVelo, we prioritize the security and transparency of every transaction. To ensure a safe shopping experience for our global customers, all payments on our website are processed through PayPal, a global leader in secure online payments.
1. Accepted Payment Methods
We exclusively use PayPal’s secure gateway to process all transactions. You can pay using:
- PayPal Balance: Direct payment from your linked PayPal account.
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover (processed securely via PayPal).
Note: In most regions, you can pay with your credit card via PayPal without needing to create a PayPal account.
2. Transaction Currency
All prices and shipping fees are listed and processed in United States Dollars (USD). If you are purchasing from outside the USA, your bank or PayPal will handle the currency conversion at their current exchange rates. KingVelo does not charge any additional currency conversion fees.
3. Payment Security & Data Protection
Your financial security is our top priority. Our website uses SSL (Secure Sockets Layer) encryption to protect your data. Your credit card or bank information is never stored on our servers and is never shared with third parties. Our payment processing is fully PCI-DSS compliant.
4. Taxes & Customs Duties
- Sales Tax: We do not charge sales tax at the time of checkout for international orders.
- Import Duties: Since we ship under DAP (Delivered At Place) terms, any local customs duties, VAT, or import taxes are the sole responsibility of the buyer and must be paid to the courier upon delivery.
5. Billing Information
To avoid shipping delays, please ensure your billing address matches the information on your credit card or PayPal account. Orders with mismatched billing and shipping information may be subject to a brief security verification.
6. Contact & Business Identity
KingVelo Headquarters
Living Plaza, North Building, Jl. Brigjen Darsono 2nd Floor, Sunyaragi, Kec. Kesambi, Kota Cirebon, Jawa Barat 45132
Email: cs@kingvelo.com | Phone: +62 813-772-2639
Operating Hours: Monday - Friday / 09:00 - 17:00 (GMT+7)
