KINGVELO International Shipping Policy (Delivered Duty Paid - DDP)
Thank you for choosing KINGVELO. This policy governs all international orders placed through our website, ensuring full transparency regarding costs, times, and responsibilities. By placing an order, you agree to all terms outlined below.
1. Operational Hours & Order Processing
All operational and processing times are based on Western Indonesian Time (WIB).
A. Business Hours
| Day | Operational Status | Time (WIB) |
| Monday – Friday | Open (Business Days) | 09:00 AM – 5:00 PM WIB |
| Saturday – Sunday | Closed | N/A |
| National Holidays | Closed | N/A |
B. Handling Time and Cut-Off Time
Handling Time: In-stock orders are typically processed and prepared for shipping within 1 business day (Monday to Friday, during operational hours).
Cut-Off Time: Our daily cut-off time for same-day processing is 5:00 PM WIB. Orders placed after this time will be processed on the next business day.
2. Shipping Services, Costs, and Transit Times (Revised)
We are committed to providing value through globally competitive shipping.
A. Shipping Cost Policy
| Order Value Threshold | Shipping Cost |
| Orders US$99.00 and Above | FREE (US$0.00) |
| Orders Below US$99.00 | A calculated flat rate shipping fee will apply (cost determined at checkout based on destination). |
B. Shipping Method & Transit Time
KINGVELO utilizes the most appropriate and economical method to ensure the best value for our customers. Carrier Selection Policy: For all international shipments, KINGVELO reserves the right to determine the mode of transportation (Ocean Cargo or Air Freight) based on, but not limited to, product weight, dimensions, classification (e.g., hazardous materials), order value, and specific delivery requirements. The service selected will always fall within the transit time estimated below.| Service Name | Cost Basis | Estimated Transit Time (Working Days) | Estimated Total Delivery Time (Including 1-Day Handling) |
| Global Standard Freight (Air/Ocean) | Varies (FREE for orders offers US$99) | 14 – 28 Working Days | 15 – 29 Working Days |
Note on Delivery Time: The delivery estimate shown during checkout reflects the total time required under our standard freight tier (whether air or ocean). Working Days exclude weekends, public holidays, and time spent awaiting customs clearance.
3. Customs, Duties, Taxes, and Import Fees (DDP)
All international shipments from KINGVELO are sent on a Delivered Duty Paid (DDP) basis. This means the price you pay at checkout is the final landed price, with no hidden fees upon delivery.
| Charge Type | Payment Responsibility | Inclusion in Order Total |
| Shipping Cost | KINGVELO (for orders offers US$99) | Included |
| Import Charges (Duties, Taxes, VAT) | KINGVELO (Shipper) | INCLUDED (Prepaid by KINGVELO or factored into the product price). |
KINGVELO Responsibility (Import Charges): KINGVELO is fully responsible for calculating, collecting (if applicable), and paying all necessary customs duties, import taxes, VAT, GST, and any associated customs brokerage or handling fees imposed by the destination country's government.
Recipient Benefit: The recipient (customer) will NOT be required to pay any duties, taxes, or import fees upon delivery or pickup of the order.
4. Shipping Price Guarantee
We guarantee that the shipping price displayed at checkout is the final, fixed shipping price. KINGVELO will never contact you after checkout to request additional payment for shipping, regardless of the actual freight cost, weight, or package size.
5. Damage, Inspection, and Claim Policy
A strict inspection and claim process must be followed:
Visible Damage: You MUST inspect the package BEFORE signing the courier's delivery receipt. Any visible damage MUST be noted on the delivery slip and immediately reported to KINGVELO Customer Service.
Hidden Damage: Damage discovered after delivery must be reported to KINGVELO within 72 hours of delivery. Claims reported after this 72-hour window will not be eligible for repair or replacement.
Claim Requirements: Customers MUST keep ALL original packaging materials (box, padding, etc.) and provide high-quality photographic evidence of the damage to process insurance claims.
6. Returns and Electronic Serial Number Policy
For electronic items returned for refund or exchange, the serial number of the returned product MUST match the serial number logged by KINGVELO at the time of shipment. Failure to match the serial number will result in the denial of a refund, and the item will be returned to the sender at their expense.
7. Contact Information
For any questions regarding shipping, tracking, policy details, or returns, please contact us:
| Contact Detail | Information |
| Customer Service | KingVelo Customer Service |
Phone Address | +62 831-8920-3912 Jl. St. No.66/31. Kertajaya, Bandung Barat, Jawa Barat 40553, Indonesia. |