This Privacy Policy explains how KINGVELO (“We”, “Us”, or “Company”), operating from Indonesia, collects, uses, discloses, and protects your (“You” or “User”) personal information in connection with your use of our website ([Your Website Address]) and our services.
We are committed to protecting your privacy and processing your personal data in accordance with Law of the Republic of Indonesia Number 27 of 2022 concerning Personal Data Protection (PDP Law) and international standards, including the European Union's General Data Protection Regulation (GDPR) .
1. Information We Collect
We collect personal information that you provide directly to us, as well as data collected automatically during your interactions with our website.
1.1. Data Provided Directly by You
Identity & Contact Data: Name, email address, shipping and billing address, telephone number.
Transaction Data: Purchase information, order details, and correspondence records.
Payment Data: Credit/debit card details ( Note: This sensitive data is processed by a secure third-party payment provider and is not stored on our servers. ).
Transaction Data: Purchase information, order details, and correspondence records.
Payment Data: Credit/debit card details ( Note: This sensitive data is processed by a secure third-party payment provider and is not stored on our servers. ).
1.2. Automatically Collected Data (Usage Data)
Technical Information: Internet Protocol (IP) address, browser type , time zone, operating system.
Navigational Information: Details about how you use our site, including the pages you view, the time spent on each page, and your clickstream .
Cookies & Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our Services.
Navigational Information: Details about how you use our site, including the pages you view, the time spent on each page, and your clickstream .
Cookies & Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our Services.
2. Legal Basis and Purpose of Data Use
We use your personal data for the following purposes, based on appropriate legal basis:
| Purpose of Use | Legal Basis (According to PDP/GDPR Law) |
| Processing and Fulfilling Orders | Contract – Required to execute the transaction you requested. |
| Customer Service | Legitimate Interest – Necessary to respond to your questions and requests. |
| Marketing (if you agree) | Consent – Only if you have agreed to receive promotional materials . |
| Legal Compliance & Security | Legal Obligation – Required for legal compliance, fraud prevention, and audits. |
| Website Improvement | Legitimate Interest – Required to analyze performance and improve user experience. |
3. Disclosure of Your Personal Data
We only share your personal data with the following third parties for the purposes outlined:
- Service Providers: Logistics partners (couriers such as FedEx, UPS, etc.) for order delivery, payment service providers for transaction processing, and IT service providers.
- Legal Compliance: When required by law or regulation, or to respond to lawful requests from government authorities in Indonesia or other jurisdictions.
- Business Transfer: In case of merger, acquisition or sale of assets.
4. International Data Transfer
Because KINGVELO operates in Indonesia and serves customers globally (including EU, US, Canada), your personal data may be processed and stored outside your home jurisdiction.
- To EU/EFTA Customers: We ensure that transfers of your data outside the European Economic Area are carried out with adequate safeguards, such as using European Commission-approved Standard Contractual Clauses (SCCs) , to guarantee an equivalent level of data protection.
5. Your Rights
In accordance with the Indonesian PDP Law and GDPR (for EU citizens), you have certain rights regarding your personal data, including:
| Your Rights | PDP Law (Indonesia) | GDPR (European Union) |
| Access | The right to obtain a copy of the data we hold. | Right of Access |
| Correct | The right to correct inaccurate or incomplete data. | Right to Rectification |
| Deletion | The right to request deletion of your data. | Right to Erasure |
| Object | The right to object to the processing of certain data. | Right to Object |
| Withdrawal of Consent | Right to withdraw marketing consent at any time. | Same |
To exercise these rights, please contact us using the contact details in Section 7.
6. Data Storage
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Contact Us
If you have questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us:
KINGVELO Data Protection Officer (DPO)
Email: cs@kingvelo.com (Please state the subject: "Data Privacy Inquiry")
Phone: +62 831-8920-3912
Email: cs@kingvelo.com (Please state the subject: "Data Privacy Inquiry")
Phone: +62 831-8920-3912